Car Repair and healthcare. It is almost the same

Leo Moerman, Sector manager at VvAA

Car repair and healthcare are almost the same and a remarkable comparison as it seems. But with a viewer look, there are some similar parallels between the automotive and healthcare branch. VvAA is an insurance company and a membership organization for 100,000 professionals in the healthcare.

Angioplasty is comparable to restyle without refinishing. Both treatments are alternative technologies for a more radically method. Another example is the use of UV light. Just like a dentist this method is applied to an accelerated drying process. The new technologies in damage repair are meant to reductive costs and to cause less scars to your car. The developments are similar in both sectors. The treatment should not be noticeable.

Specialization is of great importance in both sectors.

Technologically the developments are not the only parallel. Specialization is significant. The need for specialization is of significant importance in specific technical operations and car repair.

Every member of the VvAA will be directed to a ABS body shop. In the past few years we have formed a sustainable partnership. The service of ABS is for all customers surprisingly simple. Our members are surprised by the customer focus and treatment of the ABS body shops. The personal attention, a nice cup of coffee, so simple but it makes the difference!

In 2011 we launched the label VvAA damage service for the members of VvAA. ABS comes alive when car damage takes place. By our service as VvAA brand, we can arrange more steering to ABS, which will increase even more.

We are looking into the future to combine both ICT platforms to handle car damage registrations automatically from registration to invoice.

Decisively partnership leads to a positive customer satisfaction for both organizations and that is where it is all about.